Leather Ottoman Store |
All Ottomans ship free!* |
Leather Ottoman Store
shop@leatherottoman.net
shop@leatherottoman.net
Questions:
The best way to contact us about our products is email. Please provide product numbers and any questions you have.
Emails will be answered in the order they are received by one of our design experts. Most emails sent are answered within 4 hours, if not sooner.
Payment Options:
We accept Visa, MasterCard, American Express, Discover, Paypal, Money Orders, Cashiers Checks and Personal Checks.
To pay by personal check, cashiers check or money order, simply add the items you want to purchase into our online shopping cart. Click the "Check Out" button and type in your name and address. Then click on the "Continue" button. Simply print out the next web page and mail it to us at the address above. Be sure your payment reflects the total on the order print out.
Shipping and Delivery:
We ship anywhere in the continental United States and parts of Canada.
Shipping Dates:
The shipping times we quote are estimates, if there is a longer ship time than expected we will notify you by email or phone.
Shipping Time:
On average, most items take 3 to 5 days in transit from the time it ships, not from the time it is ordered. Most deliveries are made Monday thru Friday. We cannot give out exact delivery dates, we only can tell you when your item will or has shipped and provide tracking information.
Shipping:
We offer Free Delivery on all items we sell. Delivery is to your door only and items will not be brought into your home.
Attention: we do not guarantee color, tone, shades or finishes on any item because screen settings may vary from pc to pc. Our Quality Satisfaction Guarantee is based on quality only. For the best depiction of item color, set screen so that other items in the picture seem to be in their natural color. If you are trying to match items with other items you already have, you must do so at your own risk. Please read our store policies before making a purchase.
By clicking the Order Now button you are agreeing to the terms of our return, exchange and cancellation policies.
Returns:
We can assure you that our products are of high quality, and you will be satisfied. But in the event that the furniture arrives at your home and you are not satisfied with your purchase, you have the option of refusing the order at the time of delivery only. Once the order is signed for, there will be no returns accepted. The following return fees will apply:
If there is nothing wrong with the merchandise and you simply do not like the choice you made, the item may be returned for a refund minus a 20% restocking fee and all the freight charges incurred by our company. Even though we offer “free delivery”, there are still freight charges involved. In the event you are returning the order at the time of delivery, you will pay the cost of the freight both ways, the freight we paid to you and the freight cost to return it. All products must be returned at the time of delivery or we cannot accept the return. There are no exceptions to the return policy.
If the order is refused at delivery or there is nobody home to receive the delivery at the scheduled time by the shipping company the same charges occur as stated above.
Damaged Items:
Even though we use professional furniture moving services, accidents do happen on occasion. All products are fully inspected and are in perfect condition before being shipped out from the manufacturer. When the merchandise is received, we ask that you fully inspect the merchandise and/or the cartons for any in transit shipping damage. In the event there is noticeable damage to the merchandise or the cartons, we ask that this is noted on the freight bill. Do not send back the merchandise, if the defect or damage is noted on the delivery bill then we will have a furniture repair technician out to repair your furniture to “like new” condition, if we cannot repair it to new condition we will replace the damage piece at no charge. Please note that the damage or defect must be noted on the freight bill. If the merchandise is damaged beyond repair and the piece must be exchanged, then only refuse the damaged item not the entire order. If the entire order is refused because of damage on one item the redelivery fees will be applied. If the damage is not noted on the freight bill, then you must contact the manufacturer according to the warranty. We cannot repair or replace any items that are not noted.
For missing parts etc. please contact us by phone or email within 24 hours of receipt for replacement parts.
Refunds:
Refunds for canceled or returned orders can only be credited back to the same credit card used to make the purchase. In the event that the original credit card is no longer valid, we will issue a check to the billing address from the original order.
Warranty Information:
All products are covered under a 1 year manufacturer warranty. This covers mmanufacturer defects only. Warranty does not cover damage or breakage caused by the customer from wear and tear, abuse, or misuse of the furniture.
Disclaimer:
All references to size, weight, construction and color are approximate. We are not responsible for typographical errors. Descriptions are provided by the manufacturer and we are not responsible for errors in descriptions of finishes, colors, sizes, weights fabrics and materials used to manufacture.
The best way to contact us about our products is email. Please provide product numbers and any questions you have.
Emails will be answered in the order they are received by one of our design experts. Most emails sent are answered within 4 hours, if not sooner.
Payment Options:
We accept Visa, MasterCard, American Express, Discover, Paypal, Money Orders, Cashiers Checks and Personal Checks.
To pay by personal check, cashiers check or money order, simply add the items you want to purchase into our online shopping cart. Click the "Check Out" button and type in your name and address. Then click on the "Continue" button. Simply print out the next web page and mail it to us at the address above. Be sure your payment reflects the total on the order print out.
Shipping and Delivery:
We ship anywhere in the continental United States and parts of Canada.
Shipping Dates:
The shipping times we quote are estimates, if there is a longer ship time than expected we will notify you by email or phone.
Shipping Time:
On average, most items take 3 to 5 days in transit from the time it ships, not from the time it is ordered. Most deliveries are made Monday thru Friday. We cannot give out exact delivery dates, we only can tell you when your item will or has shipped and provide tracking information.
Shipping:
We offer Free Delivery on all items we sell. Delivery is to your door only and items will not be brought into your home.
Attention: we do not guarantee color, tone, shades or finishes on any item because screen settings may vary from pc to pc. Our Quality Satisfaction Guarantee is based on quality only. For the best depiction of item color, set screen so that other items in the picture seem to be in their natural color. If you are trying to match items with other items you already have, you must do so at your own risk. Please read our store policies before making a purchase.
By clicking the Order Now button you are agreeing to the terms of our return, exchange and cancellation policies.
Returns:
We can assure you that our products are of high quality, and you will be satisfied. But in the event that the furniture arrives at your home and you are not satisfied with your purchase, you have the option of refusing the order at the time of delivery only. Once the order is signed for, there will be no returns accepted. The following return fees will apply:
If there is nothing wrong with the merchandise and you simply do not like the choice you made, the item may be returned for a refund minus a 20% restocking fee and all the freight charges incurred by our company. Even though we offer “free delivery”, there are still freight charges involved. In the event you are returning the order at the time of delivery, you will pay the cost of the freight both ways, the freight we paid to you and the freight cost to return it. All products must be returned at the time of delivery or we cannot accept the return. There are no exceptions to the return policy.
If the order is refused at delivery or there is nobody home to receive the delivery at the scheduled time by the shipping company the same charges occur as stated above.
Damaged Items:
Even though we use professional furniture moving services, accidents do happen on occasion. All products are fully inspected and are in perfect condition before being shipped out from the manufacturer. When the merchandise is received, we ask that you fully inspect the merchandise and/or the cartons for any in transit shipping damage. In the event there is noticeable damage to the merchandise or the cartons, we ask that this is noted on the freight bill. Do not send back the merchandise, if the defect or damage is noted on the delivery bill then we will have a furniture repair technician out to repair your furniture to “like new” condition, if we cannot repair it to new condition we will replace the damage piece at no charge. Please note that the damage or defect must be noted on the freight bill. If the merchandise is damaged beyond repair and the piece must be exchanged, then only refuse the damaged item not the entire order. If the entire order is refused because of damage on one item the redelivery fees will be applied. If the damage is not noted on the freight bill, then you must contact the manufacturer according to the warranty. We cannot repair or replace any items that are not noted.
For missing parts etc. please contact us by phone or email within 24 hours of receipt for replacement parts.
Refunds:
Refunds for canceled or returned orders can only be credited back to the same credit card used to make the purchase. In the event that the original credit card is no longer valid, we will issue a check to the billing address from the original order.
Warranty Information:
All products are covered under a 1 year manufacturer warranty. This covers mmanufacturer defects only. Warranty does not cover damage or breakage caused by the customer from wear and tear, abuse, or misuse of the furniture.
Disclaimer:
All references to size, weight, construction and color are approximate. We are not responsible for typographical errors. Descriptions are provided by the manufacturer and we are not responsible for errors in descriptions of finishes, colors, sizes, weights fabrics and materials used to manufacture.
